What file formats do you accept for printing?
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| We accept the following file formats: |
- PDF (most recommended)
- Adobe Illustrator (AI)
- Adobe Photoshop (PSD)
- EPS
- TIFF
- JPEG/JPG
- PNG
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| Note: For JPG/PNG/TIFF files, please ensure that the artwork is in high resolution, recommended at 300dpi. |
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Do you provide design services?
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| We do not offer design services. If you require amendment assistance, please contact our customer service to review. |
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What payment methods are available?
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| We accept the following payment methods: |
- Bank transfer
- PayPal
- PayNow
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Do you offer delivery services?
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| Yes, we provide delivery service upon request. Additional charges will apply based on off-peak and peak hours. |
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What are your operating hours?
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- Monday to Friday: 9:00 am – 6:00 pm
- Saturday: 9:00 am – 1:00 pm
- Closed on Sundays and public holidays
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When can I collect my order?
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| You will receive an email notification from our customer service team on the collection date and time once your order is successfully placed and payment paid. |
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Do you provide color proofs or samples?
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| We understand the importance of quality assurance. Color proofs or sample prints are available upon request to ensure satisfaction before proceeding with large orders. Additional charges may apply. |
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What is your typical lead time?
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| Lead times vary depending on the product. On average, most products are ready within 2-3 days after payment. For bulk or complex orders, the lead time may be longer. For urgent requests, please contact us to discuss expedited options. |
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What is your return and refund policy?
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| Customer satisfaction is our priority. If there's an issue with your order, please contact us within 1 working day of receipt. We will assess the situation and offer solutions, which may include reprints or refunds, depending on the circumstances. |
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Do you offer international shipping?
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| Yes, we do. Please kindly contact our customer support for more information. |
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How can I contact The One Inkjet's customer support?
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| You can reach our customer support team via: |
- Phone: 6100 1818
- Email: sales@oneinkjet.com
- Whatsapp: +65 6258 8266
- In-person: Citipoint @ Paya Lebar, 152 Paya Lebar Road, #02-01, S409020
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